BillMatrix- Loan Payment System

• How do I make a loan payment with BillMatrix?

  • Log into BillMatrix from our website as a Guest User for making a one-time payment for the same day or future dated no longer than 45 days out.
  • Log into the BillMatrix from our website and become a Registered User for making a one-time payment for the same day, future dated no longer than 45 days out or setup recurring payments.
    
    For the last four digits of a Social Security Number (SSN), businesses would use the last four digits of the Employer

  • Call the MSDFCU Call Center during regular business hours Mon. – Thurs. 9:00 AM – 5:00 PM, Fri., 9:00 AM – 6:00 PM, and Sat., 9:00 AM – 12:00 PM.

• What accounts can I use to make payments with BillMatrix?

  Members can make loan payments by using any of the following accounts associated with another financial institution:

  • Debit Card
    
  • Checking
    
  • Saving
  • Money Market accounts
    

  Members must have the full account number and the routing number of the sending  financial institution.

• Can I use a Debit Card with BillMatrix?

  • You can use Visa and MasterCard debit cards only to make payments. When used as a
    guest or the call in channel.
  • You must have the card number, expiration date and the 3-digit CVV code.
  • BillMatrix Wallet will not recognize when a debit card has expired to stop the payment.

• Are there transaction limits?

  The minimum payment threshold is $1, and the maximum is $5,000 per transaction.

• Are there fees for using BillMatrix?

  • There is no fee when a member registers for this service.
  • There is a $5 fee for this service for one-time payments as a Guest User and when a member calls into the MSDFCU Call Center during its regular business hours to make a payment.
  • If the payment is rejected because of insufficient funds, the member will incur a $20 Return Item.

• How do I find my MSDFCU loan number?

  You can locate you MSDFCU loan number by logging into online banking and clicking on the Account Services Tab. Locate the Account Management button on the left side menu, then click on it to view your full account numbers.

• What types of loans can I pay with BillMartix?

  Loans types accepted including business loans. 

  • auto
    
  • home equity
    
  • personal

  Loan you can NOT pay with BillMartix
  

  • credit cards
    
  • mortgages
    
  • student loans

• I am signed in, where is my amount due listed?

  • The loan payment Due Amount appears in BillMatrix 15 days prior to the Due Date, and 25 days prior to the Due Date for line of credit products, Home Equity Line of Credit (HELOC), Easy Access Line of Credit (EALOC).
  • You can make loan payments through BillMatrix no more than 15 days prior to the Due Date.
  • Recurring loan payments can be setup in BillMatrix, but the Monthly is only option.
  • Line of Credit products and the Amount Due will appear 25 days prior to the Due Date.
  • All other loan products and the Amount Due will appear 15 days prior to the Due Date.

• Can I see past payment?

  As a registered user you can view up to 12 months of payment history.

• What time of day will my payment be posted?

  • Payments will post to the loan account the same day the payment is made. After 6:30 PM EST, the payment is posted the next business day.
  • Payments are made as an ACH pull from the other financial institution bank account and can take one to three business days to clear.