Mia is here to help when you call MSDFCU or chat online.
With Mia, support starts with a simple request. Just tell Mia what you need, and she’ll help guide you to the right support – whether that’s answering a common question digitally, helping with certain account requests by phone, or connecting you with an MSDFCU team member.
A Better Way to Get Help
Mia gives you a simpler way to get help across MSDFCU’s support channels.
Instead of searching for the right place to start, you can ask Mia for what you need and be guided to the next step.
Convenient
Get help through the channel that works best for you.
Simple
Tell Mia what you need and get guided to the right support.
Helpful
Mia can answer common questions, assist with certain account requests by phone, or connect you with an MSDFCU team member.
Ways to Connect with Mia
Mia can help you get started in several ways, depending on what you need and how you prefer to connect.
When You Call MSDFCU
- Check account balances
- Review recent transactions
- Transfer between eligible accounts
- Make a loan payment
- Connect to a representative
When You Chat Online
- Ask questions using everyday language
- Find digital banking support faster
- Get information about a product
- Get help outside of business hours
- Connect with support
Examples of How Mia Can Help
Mia will help guide your request, support available self-service options, or connect you with an MSDFCU member service representative if you need more help.
When you call MSDFCU, you can ask Mia what you need. For example, you might say:
- “Can you tell me my account balance?”
- “I’d like to transfer money between my accounts.”
- “Can I make a payment on my loan?”
- “Can you tell me what transactions recently posted?”
When you chat MSDFCU, you can ask Mia what you need. For example, you might say:
- “Do you know how much my loan payment is?"
- “I think I should set up automatic payments. How can I do that?"
- “My debit card isn't working."
- “I’d like to talk with someone, please.”
Frequently Asked Questions
How do I use Mia?
You can connect with Mia by calling MSDFCU or chatting online. Just tell Mia what you need, and she’ll guide you to the next step.
Can Mia help outside of business hours?
Yes. Mia can help with common questions and certain self-service requests anytime, day or night.
Can I still speak with someone?
Yes. If you need additional support, Mia can connect you with an MSDFCU team member.