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Meet MIA

Getting help is easy with the MIA. MIA is a chatbot that can assist you by answering many questions quickly and efficiently. Look for the "Let's Talk" bubble in digital banking or on our website, and you can start asking questions. 

Need more help, click on MIA. She can put you in touch with a representative. Representatives can help you via live Chat, Audio, Video, or Phone. Together, we can communicate in a method best suited for you.

Live Chat  Chat online with a live representative 

Available Hours*
Monday - Friday 9 a.m. to 5 p.m.
Saturday - Sunday - Closed

*Services are based on representative availability.

Enjoy the same level of service you receive at a branch from the convenience of your mobile device or computer. Whether you need to open an account, apply for a loan, or simply ask a question, we have you covered.

Audio – Talk to a representative from your computer
Video – Talk to face to face with a representative
Phone – A representative will call you

To send a secure email message:

  • log in to your online banking account
  • locate the Account Services tab
  • click the green “Compose a Message” button

This is not a secure e-mail. DO NOT send account numbers or information that may result in identity theft.

Schedule a Branch Visit

Book Appointment

24 - Hour Call Center

Phone: (215) 996-3700
Fax: (215) 996-3710
Outside Calling Region: (800) 86-MSDCU [800-866-7328]
Monday-Friday: 9:00 a.m. - 5:00 p.m.
Saturday: 9:00 a.m. - 12:00 p.m.

We have changed our menu options, please listen carefully to the automated options when connecting with our courteous call center representatives who will be happy to assist you.

After Hours Assistance

Merck Sharp & Dohme FCU has after-hours support for various services. A live person is available to answer questions and assist members, or they will notify MSDFCU representatives for follow-up the next business day.