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Online Banking

Enroll in Online Banking

Call Center

Phone: 215-996-3700
Fax: 215-996-3710
Outside Calling Region: 800-86-MSDCU [800-866-7328]

Monday-Friday: 9:00 a.m. - 5:00 p.m.
Saturday: 9:00 a.m. - 12:00 p.m.

After Hours Assistance

Merck Sharp & Dohme FCU has after-hours support for various services. A live person is available to answer questions and assist members, or they will notify MSDFCU representatives for follow-up the next business day.


Getting help is easy with the MIA. MIA is a chatbot that can assist you by answering many questions quickly and efficiently. Look for the "Let me assist you" bubble in digital banking or on our website, and you can start asking questions. 

If you need more help, click on MIA. She can put you in touch with a representative. Representatives can help you via live Chat, Audio, Video, or Phone. Together, we can communicate in the method best suited for you. 

Live Chat  Chat online with a live representative 

Available Hours*
Monday - Friday, 9 a.m. to 5 p.m.
Saturday - Sunday - Closed

*Services are based on representative availability.

Enjoy the same level of service you receive at a branch from the convenience of your mobile device or computer. Whether you need to open an account, apply for a loan, or ask a question, we have you covered.

Audio – Talk to a representative from your computer
Video – Talk to face to face with a representative
Phone – A representative will call you

Schedule a Branch Visit

Skip the wait and plan ahead to meet with one of our universal bankers at a branch of your choosing by scheduling in advance an appointment. 

Online Form

This is not a secure e-mail. DO NOT send account numbers or information that may result in identity theft.

* Indicates Required

To send a secure email message:

  • log in to your online banking account
  • locate the Account Services tab
  • click the green “Compose a Message” button

ATM Locations Here, There, and Everywhere!

Merck Sharp & Dohme Federal Credit Union is a part of the Allpoint and CU$ ATM networks. These networks offer surcharge-free access to ATMs for MSDFCU VISA® Debit Card holders.