February 2024
MSDFCU is committed to helping you fight debit and credit card fraud. Our advanced fraud alerts, coming soon, will allow you to quickly receive emails, SMS texts, and Interactive Phone Calls when fraud is suspected – giving you the opportunity to confirm the legitimacy of transactions.
You will be automatically enrolled into the advanced fraud alert service, which will help us notify you sooner to review potential fraudulent transactions on your debit or credit card.
Please take a moment to update your contact information to ensure we have your current phone numbers and email address on file.
If you receive a card fraud alert by phone, text, or email about a suspicious transaction, we ask that you respond immediately to let us know whether the transaction is legitimate. You only need to respond “Yes” or “No.” Your quick response to these communications could help us stop further unauthorized transactions if someone else has accessed your card information.
NOTE: MSDFCU will never ask you for account information or your PIN in fraud alerts.