MIA, New & Improved.  

MIA has been enhanced with advanced tools to accurately and intelligently give you the responses and resolutions you need quickly and efficiently. It is equipped to handle a wide range of questions and has resources to assist you in seamlessly personalizing your specific requests. Look for the "Let us assist you!" bubble to start your conversation with MIA.  

Here are some tips: 

Ask a short question or state the action you wish assistance with! 

  • How can I apply for a loan? 

  • What products and services do you offer? 

  • Am I eligible for membership? 

  • How do I send money to a friend? 

  • How do I update my contact information? 

  • I forgot my password. 

  • I need to stop payment on a check or order new checks 

  • I am taking a vacation. 

  • Can I add a new payee to Bill Pay? 

  • I want to link an account. 

  • What are my transaction limits? 

Need live help? 

We are here for you. Get started with MIA. She can connect you with a representative. Representatives can help you via live Chat, Audio, Video, or Phone. Together, we can communicate using a method best suited for you. 

Live Chat – for the texter in all of us. 

Chat with a live representative who can help and even show you how to find and do things onscreen, saving you valuable time. 

Audio – speak through your computer. 

No need to call a separate phone number, re-authenticate, or re-explain the issue. Use your computer's microphone to start talking. 

Video – you'll see us, but we won't see you. 

You can speak face-to-face from the comfort of your screen without downloading or installing anything. You can choose one- or two-way video engagement based on your comfort level. 

Phone – enter your phone number, and we'll call you. 

Don't break away from what you are doing to dial a phone number and navigate phone prompts. Instead, we will call you. 


Our skilled representatives can deliver a personalized experience using a method best suited for you. We offer you onscreen assistance and guide you to do what you came to do with less effort and greater clarity. 

Start with MIA. She is the gateway to getting you the answers you need!