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Online Banking

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NEW Digital Banking

First-Time Login

First-time login, After Upgrade

  • Enter your current username and password
  • Agree to the disclosure
  • Verify your identity

    ---To prevent system lockout ---
    • Do NOT include dashes in your Social Security Number
    • DO use slashes to separate your Date Of Birth MM/DD/YYYY
  • Received a temporary passcode
  • Create a new password – You can reuse your existing password
VerifyInfo

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FAQs-Login

First-time login, After Upgrade
User Name & Password Requirements
Registration Process
First Time User Login

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FAQs-Tech Info

Browser Support
Device Support

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FAQs-General

Why is Digital Banking changing?
What Will Change in the New Upgraded Platform?
When is the Upgrade Happening?
What Do I Need to Do to Be Prepared?
Will I Need to Update My Mobile App?
How Do I Know if I'm the Primary or Joint Account Owner?
I am a Joint Owner and Currently Share My Username and Password. Will I Get to Register Myself Now?
Is Bill Pay Changing?
What Will Be My Money Transfer Options?
How Do I Transfer to Another MSDFCU member?
How Do I Transfer to My Account at Another Institution?
What's a FICO Credit Score?
Can I change or add nicknames on my accounts?
Will my alerts be updated?
For account to account transfers what is the deadline for a same day transfer?
What are the cutoff times for Person 2 Person same day transactions?
If you have scheduled external MSDFCU credit card transfers

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FAQs-Bill Pay

Is there anything I need to do now that the enhanced Bill Pay service is live?
Do you have any Pre-Upgrade helpful hints?
Will my payees, scheduled payments, and payment history transfer to the new Bill Pay service?
Will my eBills transfer over to the new Bill Pay Service?
How Do I Enroll My eBills?
Will the timing of my payments change?
Why am I seeing- Payee Verification Messaging?
What happens to my AutoPay Setup?
Who Can I Pay With Bill Pay?
What's an eBill?
What is the time a Bill Payment must be setup to go out the same day?
Can days are bill payments are processed.

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FAQs-Statements

I downloaded Adobe Acrobat Reader but still can't view my statements and notices.
Can I review electronic notices from previous months?
What are notices?
How can I review statements for previous months?
Will I receive a notification when my statement and/or notice is available?
Will my electronic statement look the same as my regular printed statement?
How can I save a statement?
Can I view check images on previous eStatements?
How do I contact MSDFCU?
In regards to notification preferences, can I have multiple accounts tied to the same email address?
Can I switch to paper statements?
I'm having trouble opening my statements using Safari and Firefox. Can you help?
I also have a Custodial Account with MSDFCU and only received 1 notification in regard to my statements being available. Can you tell me why?
I do have Adobe Acrobat Reader installed. However, I'm still having trouble opening my statements using Safari and Firefox. Can you help?
How do I update my contact information?

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FAQ-Mobile App

Will I need to download a new app?
What are the limitations of the mobile platform?
Will the previous app stop working after go-live?
Will I be able to see a copy of the check image in my history when making check deposits using Remote Deposit Capture?
What are some of the features not available on the mobile app?
How to find the app on Samsung

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FAQ-Mobile Deposits

How does Mobile Deposit work?
When will my mobile deposit funds be available?
How can I find images of the checks that I have deposited?

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FAQ-Cards Management

Which cards are eligible to use the lock/unlock feature?
What happens when I lock my card?
What happens when I unlock my card?
Should I lock my card if I see an unauthorized transaction?
Will a locked card work in my mobile wallet?
Will I receive card alerts?

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Get To Know the New Digital Banking

  • Online Banking- A new dashboard with seamless functionality
  • Mobile Banking- A new mobile app with powerful new capabilities
  • Bill Pay and eBills- Receive payment notifications
  • MSDFCU Cards- Card transactions and management accessed directly from the dashboard
  • Person-to-Person Transfers (P2P)- Has enhanced security
  • Wellness Tool- New goals and assessment tools to help you plan smarter.
  • Statements-Easy to read edocuments and statements, including credit card eStatements
  • Business Banking- coming soon
  • Enhanced Security- Multi-Factor and Biometric Authentication. 

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