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Help Center: Frequently Asked Questions

You Have Questions, We Have Answers.

If you can't find the answer you need in the below sections, contact our member call center at 215-996-3700 and speak to someone who can help. Or visit our other Help Center pages; Videos and How-To.

Top 5 Questions:

  • What is your routing number? (also known as the ABA number)

  • How do I access my credit card statement?

  • How can I order checks?

  • Where do I redeem the CURewards points I have been earning on my debit and/or credit card?

  • Do Visa Gift Cards and Visa Reloadable Cards require activation?

Bill Pay

  • Pay Bills

  • How does it work?

  • How secure is my bill payment and personal information?

  • Which browsers should I use?

  • Can I use assistive technology for access?

CardLock

  • What is Card Lock?

  • I’ve added an account, now what?

  • I can’t receive SMS Alerts.

  • I should have received an Alert but I didn’t?

  • I forgot my PIN for Card Lock?

  • I deleted Card Lock but I still receive Alerts?

ClickSWITCH FAQ

  • What is ClickSWITCH?

  • How does ClickSWITCH work?

  • Is ClickSWITCH secure?

  • Who do I contact if I need help setting up my switches or if I have questions?

  • How do I log in and get started?

  • Where do I get a SwitchTRACK code?

  • My SwitchTRACK code isn’t working; what should I do?

  • What do I need to start my switch?

  • What is an automatic payment?

  • What is a direct deposit?

  • How long will it take for me to submit a switch request?

  • Once a switch has been submitted, when does a company receive the information?

  • How long will it take for my switch to be complete?

  • Do I need to call my billers and depositors to confirm the switch?

  • Why do I need to enter my billing account number or other specific information?

  • Which address should I use for my biller and depositor?

  • What if I don’t have the information required to submit a switch?

  • How do I know if my payment or deposit has been switched?

  • What if I forget to include an automatic payment or direct deposit when submitting my switches?

  • What if my switch isn’t completed and I miss a payment?

  • When is it safe to move/remove funds from my prior account?

  • One of my switches has an “Action Needed” status. What does this mean?

  • Will I be notified of any switch updates?

  • What is Switch Assist?

  • Can I use ClickSWITCH to switch my bill payments?

  • I’m having technical difficulties. Who should I contact?

Credit Card eStatements

  • What are eStatements (Electronic Statements)?

  • How much do eStatements cost?

  • Will I still get my paper statement at my home address?

  • How will I know when a new eStatement is ready to be viewed?

  • How do I enroll for eStatements?

  • What happens after I enroll?

  • How many months of eStatements will I be able to view online?

  • What if I enroll and then decide I want to switch back to paper statements?

  • How do I access my eStatement?

  • How do I print my eStatement?

  • How do I save my eStatement?

  • How do I update my email address?

  • How do I get a copy of an old paper statement?

  • What security methods are used to protect my eStatements?

Credit Sense

  • What is SavvyMoney?

  • Is SavvyMoney Credit Score an actual credit report?

  • Is there a fee?

  • How often is my credit score updated?

  • Can I request a free credit report from SavvyMoney?

  • How does the SavvyMoney Credit Score differ from other credit scoring offerings?

  • Why do credit scores differ?

  • Will MSDFCU use SavvyMoney Credit Score to make loan decisions?

  • Will SavvyMoney share my credit score with MSDFCU?

  • How does SavvyMoney Credit Score keep my financial information secure?

  • If the Credit Union doesn’t use SavvyMoney Credit Score to make loan decisions, why do we offer it?

  • What if the information provided by SavvyMoney Credit Score appears to be wrong or inaccurate?

  • There is a section on the site that features both MSDFCU product offers and financial education articles. Why am I seeing this?

  • Will accessing SavvyMoney Credit Score ‘ping’ my credit and potentially lower my credit score?

  • Can I get a copy of my credit report from SavvyMoney too?

  • Does SavvyMoney offer credit report monitoring as well?

  • How do Members change their email address or other personal information?

eStatements

  • What are eStatements?

  • How do eStatements work?

  • Will I continue to get a paper statement through the mail?

  • How safe is my statement online?

  • When will I receive my online statement?

  • How much history will I have access to?

  • Can I save my eStatements?

External Account to Account Transfers

  • External Account to Account Transfers

  • Can I transfer money between accounts?

  • How long does it take to process an account transfer?

  • What are account transfer limits and how are they set?

  • What should I do if I transfer money to the wrong account?

  • What is a repeating transfer?

  • Why is my reminder removed when I schedule a repeating transfer?

Mobile Banking

  • How do I sign on to the MSDFCU Mobile Banking App?

  • What is the MSDFCU Mobile Banking App?

  • What services are available with the MSDFCU Mobile Banking App?

  • What type of accounts can I access with the MSDFCU Mobile Banking App?

  • Is there a cost to use MSDFCU Mobile Banking App?

  • How do I enroll in Mobile Banking?

  • How do I access the MSDFCU Mobile App after enrollment?

  • What do I use for my Login ID?

  • What phones are supported?

  • Is the MSDFCU Mobile App secure?

  • Can I have Alerts about my account activity sent to my cell phone?

  • What is Mobile Banking for Tablets?

  • What can I do with Mobile Banking?

  • What makes Mobile Banking for my tablet different?

  • How do I enroll in Mobile Banking with my tablet?

  • What tablets are supported for Mobile Banking?

  • Is Mobile Banking secure?

  • Can I use Mobile Banking on more than one phone or tablet?

Online Banking