My MSD Cards

• What can I do using the My MSDFCU Cards app?

  You can lock or unlock cards, report cards lost or stolen, and you can set alerts & controls.  You can also view your card transactions, pay your credit card bill and view payments previously made.

• Can I put my debit, and credit card in the app?

  YES, the app will handle all your MSDFCU cards with a Visa Logo including debit, credit.

• Can I put more than one credit card or debit card in the app?

  YES!  Any MSDFCU Card with a Visa logo can be added to the app.  If you would like to add more card accounts to your user profile, you can swipe to pull up Add Card all the way to the right of the Account Summary.

• How many transactions can I view in the app?

  My MSD Cards monitors and displays all debit card transactions within the past 31 days and all credit card transactions within the past 90 days.

• Can I view or make changes to a pending credit card payment?

  YES! You can view credit card payments that are pending. Once a payment is scheduled, changes cannot be made to it, however the payment can be cancelled.

• Why don't I see the account balance for my debit card?

  Due to limits on the availability of particular information on checking or savings accounts, your account balance is not visible for your debit card(s) inside this app.

• Can a secondary or authorized user access their shared account using this app?

  YES!  If you have the card number and information about the primary cardholder.

• Why can't I complete my lost/stolen report, I'm getting a message "It looks like you are trying to update your address."

  You are getting this message because you reported that the address we have on file is not correct. We do not want to process the report and then send your replacement card to the wrong address, so we need to update your address first. Please call the phone number provided inside the app.

• How can I change my profile information?

  On the Account Summary, tap on the hamburger menu in the upper left corner, and then tap on the Edit Profile icon to the right of your username. From this screen you can manage your profile picture, edit your profile information, update your password, and change your security questions.

• How can I change my username or mailing address?

  You will not be able to change your username after enrollment, nor will you be able to edit your mailing address inside this app. Please contact us at 215-996-3700 for help.

• If I've enabled alerts how will I receive my notifications?

  Alerts, when enabled, will be sent as SMS text messages to the phone number that is in on your profile. If you enable alerts, please make sure a valid phone number that can receive text messages has been added to your profile.

• What operating systems are supported?

  The latest version of iOS and Android are supported plus two previous versions.

• Do I need mobile data or Wi-Fi in order for the app to work?

  YES! As long as there is an internet connection, via either a mobile data plan or a Wi-Fi connection, the app will work.

• What do I need to enroll?

  You need to have the card number for one of the cards you want to manage using this app, information about the primary cardholder, and contact information that will be used to set up your profile.

• What are the username, password, and email address requirements?

  Your username should be between 6 and 16 characters with no special characters (ex. #, !, or &), cannot be your first or last name, and must be unique in our system. Your password should be at least 8 characters and must include a combination of uppercase and lowercase letters, numbers, and special characters. The email address you enter should include the @ sign, should be valid, and must also be unique in our system—only one user account can be tied to a given email address.

• When I try to log in I get  "We still can't verify your information" why?

  Please call the number provided. If you tried to log in to your account but failed to enter the correct username and password five or more times, then your account will be locked and will need to be unlocked before you can log into the app.

• What if I forget my username?

  Tap on "Forgot Username" and enter the email address associated with your profile. You then will be prompted to answer a security question. After you verify your identity, we will send your username to the email address you provided.

• What if I forget my password?

  Tap on "Forgot Password" and enter your username and one of the card numbers that has been associated with your account. You then will be prompted to answer a security question. After you verify your identity, we will send a temporary password to the email address associated with your profile. The temporary password will expire after 1 hour.

  Return to the login page, login with your username and temporary password, and then you will be prompted to enter your temporary password once again and to pick and verify a new password.

• Who do I contact for help?

  If you need assistance and you are on the login page, tap on "Contact" at the bottom right to pull up a number you can call. If you are already logged in to your account, tap on the hamburger menu in the upper left, and then tap on "Contact" at the bottom of the menu that appears.