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Regarding COVID-19

Important Information Regarding COVID-19

Merck Sharp & Dohme Federal Credit Union (MSDFCU) is closely monitoring the developments surrounding the coronavirus (COVID-19). The safety of our members, staff, and communities we operate within are a top priority.

We will update this page and our social media channels, including Facebook, Twitter and LinkedIn as needed.


 
Branch Status

Branch Re-Opening - We are pleased to announce that we are re-opening our branches to our members on Monday, June 15, 2020  READ DETAILS

Drive Up hours
 -Starting 3/30/2020 new hours are Monday through Friday 9AM – 4PM, Saturday 9AM – 12:00 PM.  To help expedite your experience, if possible, please have your transaction slip ready.

March 26, 2020 - Drive-up teller hours modified.

March 20, 2020 -
MSDFCU drive-up tellers are permitted to remain OPEN during Gov. Wolf’s recent order.

March 17, 2020 - MSDFCU branches will operate with drive-up access only. Our Upper Gwynedd and West Point branches will be closed.

 

 

Financial Solutions - How we can help 

As we continue to monitor and respond to COVID-19, our goal is help you through these unprecedented times with a commitment to ensure your personal and financial health.  In keeping with the Credit Union philosophy of “People Helping People,” we are announcing the following assistance.

HELOC Special
• 1.99%APR rate through June 30, 2022 
Personal Loan Special1

• 3.99%APR up to five years

Mortgage Borrowers

•  Please contact Midwest Loan Services at lossmit@midwestloanservices.com about available hardship programs. You will receive a response in 72 hours.

Business Accounts

• Contact Ken Hilbert at 215.996.3725 or khilbert@msdfcu.org to discuss your specific request.

 

Banking Solutions - How we can help 
There are several ways you can remotely access your accounts 24/7 through our many of our eServices.  For help with or to be enrolled in our eServices contact us at 215.996.3700.
Telephone Banking
Online Banking
Mobile Banking
Bill Pay

BillMatrix - Loan Payment System
Digital Wallets
ATM’s
Zelle

Fraud Alerts
Be alert for fraud and scams. MSDFCU will never contact you, asking for your personal financial identification information, password or  account information in an email or phone call. If you suspect a coronavirus (COVID-19) related scam contact the Federal Trade Commission
We appreciate your membership and thank you for your support and cooperation.

Contact us at 215.996.3700.

 
 What we are doing

• Thorough sanitization efforts of facilities, and sanitizing stations are available throughout each facility for members and staff.
• We are suspending or cancelling events and activities on a as needed basis.
• Our Business Continuity and Disaster Recovery plans are in place to prevent service disruptions.
• We informed employees to use the preventive practices recommendations.

 What you can do
We encourage the practice preventive hand washing and social distancing techniques along with following additional recommends by the following organizations:

• Centers for Disease Control and Prevention (CDC)  

• World Health Organization (WHO).

• Stay abreast of all of state and local and county information.