Getting help with your account is easier than ever with our new Virtual Branch! Enjoy the convenience of communicating with us the way you prefer and getting assistance when you need it. We’re here for you and just a click away. Look for the “Let’s Talk” bubble at the bottom right corner of our website or visit msdfcu.org>About>Contact Us for our Virtual Branch hours and information.

With our newly added Virtual Branch, our representatives can help you in more ways than one:

• Video – you’ll see us, but we won’t see you.
• Audio – Speak through your computer!
• Phone – Enter your phone number, and we’ll call you.
• Chat – for the texter in all of us!

Video

We deliver a personalized experience to you wherever you are located or what device you use. Speak face-to-face with one of our skilled representatives from the comfort of your screen—without any downloads or installations. You can choose one-or two-way video engagement based on your comfort level.

Audio

No need to call a separate phone number, re-authenticate, and re-explain the issue. Now you can click on the bubble to immediately connect with the appropriate team member. You can easily connect with us through live chat, Onscreen Voice, or video.

Phone

When you need to talk to a representative, no need to break away from what you are doing on screen to dial a phone number and navigate phone prompts. Instead, start a call right from our Virtual Branch. Our team will be there -- on the same page -- to guide you to success. What’s more, while on a call, we can offer you onscreen assistance so our friendly representatives can guide you to do what you came to do—with less effort and greater clarity.

Chat

You no longer have to pick up the phone when you need assistance on your account, our website or anything else. We now offer the speed and convenience of chatting with a friendly representative who can help you with your needs and even show you how to find and do things onscreen when needed to save you valuable time.

Virtual Branch Hours