Getting help is easy with MIA. MIA is a chatbot that can assist you by answering many questions quickly and efficiently. Look for the "Let's Talk" bubble in digital banking or on our website, and you can start asking questions.
Here are some tips:
- Ask a short question starting with "How do I" or "Can I" or "I want to"
- How do I order some more checks?
- How do I change my address?
- Can I open a joint checking account?
- Can I add a new payee to Bill Pay?
- I want to link an account.
- I want to book an appointment.
- State the action you want to perform, and MIA will guide you.
- Add a payee to bill pay
- Add phone number
- Unable to login
- Enroll in overdraft
Need live help?
We are here for you. To get started, click on MIA. She can put you in touch with a representative. Representatives can help you via live Chat, Audio, Video, or Phone. Together, we can communicate in a method best suited for you.
Live Chat – for the texter in all of us.
Chat with a live representative who can help and even show you how to find and do things onscreen, saving you valuable time.
Audio – speak through your computer.
No need to call a separate phone number, re-authenticate, or re-explain the issue. Use your computer's microphone to start talking.
Video – you'll see us, but we won't see you.
Speak face-to-face from the comfort of your screen without downloads or installations. You can choose one or two-way video engagement based on your comfort level.
Phone – enter your phone number, and we'll call you.
Don't break away from what you are doing to dial a phone number and navigate phone prompts. Instead, we will call you.
Our skilled representatives can deliver a personalized experience in a method best suited for you. We offer you onscreen assistance and guide you to do what you came to do with less effort and greater clarity.
Start with MIA. She is the gateway to getting you the answers you need!