Monday-Friday: 9:00 a.m. - 5:00 p.m.
Saturday: 9:00 a.m. - 12:00 p.m.
After Hours Assistance
Merck Sharp & Dohme FCU has after-hours support for various services. A live person is available to answer questions and assist members, or they will notify MSDFCU representatives for follow-up the next business day.
Getting help is easy with the MIA. MIA is a chatbot that can assist you by answering many questions quickly and efficiently. Look for the "Let's Talk" bubble in digital banking or on our website, and you can start asking questions.
Need more help, click on MIA. She can put you in touch with a representative. Representatives can help you via live Chat, Audio, Video, or Phone. Together, we can communicate in a method best suited for you.
|Live Chat – Chat online with a live representative |
*Services are based on representative availability.
|Audio – Talk to a representative from your computer|
|Video – Talk to face to face with a representative|
|Phone – A representative will call you|
Schedule a Branch Visit
This is not a secure e-mail. DO NOT send account numbers or information that may result in identity theft.
To send a secure email message:
- log in to your online banking account
- locate the Account Services tab
- click the green “Compose a Message” button
ATM Locations Here, There, and Everywhere!
Merck Sharp & Dohme Federal Credit Union is a part of the Allpoint and CU$ ATM networks. These networks offer surcharge-free access to ATMs for MSDFCU VISA® Debit Card holders.